Careers at CMI Music & Audio


Key Account Manager (Melbourne, Victoria)

CMI Music & Audio is a market leader in the Sales and Distribution of MI (Music Instruments), MT (Music Technology) and Audio (Professional Audio) music gear. Our portfolio represents the most highly lauded global music gear brands available today.
We service a broad range of resellers and we pride ourselves on delivering excellent service to both our businesses partners and our international suppliers.

Overview of position
(Reporting directly to the National Sales Manager)

Off the back of an exceptional period of growth, we are looking for a passionate and experienced industry professional who will be directly responsible for managing our business interests in the Melbourne retail/reseller markets. You will be charged with client business development within a Key Account structure and you will partner directly with our Key Accounts to ensure our collective long term success.

The successful applicant will have experience in dealing with key principles of major resellers in the Melbourne/Victorian retail market and will have experience managing Key Accounts.

Responsibilities

  • Operate as the lead point of contact for all matters specific to your customers.
  • Build and maintain strong, long-lasting customer relationships.
  • Negotiate agreements to maximise revenue.
  • Develop a trusted advisor relationship with your key accounts its principles and executive stakeholders.
  •  Ensure a timely and successful delivery of our sales and marketing solutions
  • according to the customer needs and the company's objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to the internal stakeholders.
  • Develop new business with existing clients. Identify improvements and consult on strategies to ensure sales quotas and KPI's are exceeded.
  • Identify and grow opportunities within the territory and collaborate with management and sales support to ensure growth attainment.
  • Manage and facilitate various sales support activities (i.e. product specialist visits, product clinics and special launches etc) within the territory.
  • Assist with urgent and high severity requests and resolve issue escalations in a timely fashion.
  • Forecast and track key account metrics and prepare monthly and quarterly reports on account status. Prepare written presentations, reports and price quotations when required.
  • Regular communication with executive management with an overview to progress and workshop strategies to achieve targets and goals.


Relevant Work Experience (Min 3+ Year's Business 2 Business in one of the following)

  • Key Account Management, within a competitive sales environment.
  • Account Management / Business Development / Direct Sales within the music gear or the lifestyle & entertainment technology sector.
  • Sales and Distribution directly into channel partners or retail sector.

Requirements

  • A strong understanding of the Music Gear Industry and experience in performance, production or live sound.
  • Demonstrable ability to communicate, present and influence effectively and credibly at all levels of the organization, including executive management level.
  • Proven ability to manage multiple projects at any time with strict attention to detail.
  • Excellent listening, negotiation and presentation skills. Excellent written and verbal communication skills.
  • Can work autonomously, collaboratively and in consultation.
  • Attend sales meetings, trade shows and sales/product training when required.
  • Experience with CRM software, MS office and MS Excel.
  • Be digitally conversant, understand online sales platforms, SEO, Social Media etc.
  • Some interstate travel.
  • Victorian driver's license.

Remuneration
The successful applicant will be remunerated with a generous package that will reflect his/her level of experience.

Applications
Suitable applicants please forward your resume and cover letter to:
[email protected]

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Please note: Only vetted candidates will receive further correspondence.

 


Position Available : SPARE PARTS & RETURN GOODS Assistant.

CMI is one of Australia's largest and fast growing Distributor of Musical Instruments, Music Production products and Professional Audio products.
We are currently recruiting for a Full Time Spare parts and return goods assistant to join our busy team on site at our Brooklyn warehouse.

Directly responsible to: Spare Parts & IT Manager with assistance to CMI's Customer Service & Return Goods Manager

Position Summary
In this position the successful applicant will be assisting the company's Spare Parts & IT Manager with regards to receiving and maintaining all Spare parts within the warehouse, maintaining the Spare Parts within our stock control system as well as cross-referencing the spare parts to the products we sell. In addition to this you will be responsible to inspect goods returned to us for warranty claim by some of our larger customers and then processing this stock or carrying out only minor repairs as required.

Key Duties include but not limited to
  • Maintaining cross reference of spare parts database in Excel
  • Receive and help check off and place in stock location in warehouse new spare parts stock as it arrives
  • Warehouse location and maintenance of spare parts inventory
  • Processing return authority claims with our OS suppliers.
  • Following up repair status with our network of repairers
  • Testing and fault finding of products
  • Minor repairs/reassembly of products that have had parts previously removed for customer repairs
  • You will be responsible for the timely completion of the monthly stock return of our CE customer.
  • Inspect, assess & Photograph seconds stock for EBay sales
  • Getting ready of stock to be returned to OS manufacturer.
  • When required assisting Customer Service ant the Return Goods Manager in any way that he requests including any minor repairs to stock.

The Person will preferably have the following skills,

  • Will require electronic component knowledge.
  • Will require to be able to read a schematic competently
  • Will be capable of carrying out minor electrical repairs to Electronic products
  • Will require skills in Microsoft Office particularly Excel
  • Will need to have Soldering skills
  • Strong administrative and communication skills
  • Strong attention to detail
  • Able to work unsupervised & as part of a team
  • Be comfortable to work in a team environment
  • Physically fit

All applications with resumes to be sent to [email protected]

 


 

Warehouse Storeman & Packer

Location: CMI Head office, Brooklyn, Melbourne, Victoria.
Work type: Permanent
Work hours: 9am to 5:30 pm Monday to Friday

CMI is one of Australia's largest and fast growing Distributor of Musical Instruments, Music Production products and Professional Audio products.
We are currently recruiting for a Full Time Store Person to join our busy team on site at our Brooklyn warehouse. Ideally, the successful applicant will come from a logistic / warehousing background and possess experience in a warehouse logistics role including physical stock management, unpacking of containers, picking and packing of orders. This is certainly not a desk job so flexibility and agility is required. The role will require the successful applicant to be available for work on a Full Time basis, 9am to 5:30 pm Monday to Friday.

Key Duties include but not limited to:

  • Picking of stock for customer orders.
  • Packing orders for dispatch to customers.
  • Receive, process and dispatch goods
  • Physical stock management and control.
  • Clean and maintain warehouse layout and inventory locations
  • Unloading of containers.

The Person will preferably have the following skills,

  • Previous experience in a similar role is highly regarded
  • Forklift licence preferred
  • Strong administrative and communication skills
  • Strong attention to detail.
  • Able to work unsupervised & as part of a team
  • Be comfortable to work in a team environment
  • Physically fit

So, if you like working in a team within a diverse environment that consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team.

All applications with resumes to be sent to [email protected]

 

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