Careers at CMI Music & Audio

Front Desk & Support to Customer Service.

CMI Music & Audio is a market leader in the Sales and Distribution of MI (Music Instruments), MT (Music Technology) and Audio (Professional Audio) music gear. Our portfolio represents the most highly lauded global industry brands available today.
We service a broad range of re-sellers and professional users. We pride ourselves on delivering excellent service to both our businesses partners and our international suppliers.

Overview of position
(Reporting directly to the National Sales Manager)

We are looking for an enthusiastic industry professional to join our Customer Service & Sales Desk Team.

You will be at the CMI front desk and you are the first point of contact to CMI either by phone or in person and are responsible for directing relevant enquires to the right department or personnel. Very well organized and an excellent multitasker you have a passion for delivering fantastic customer service. You will work closely with our Customer Service & Sales Team providing sales support and assisting with sales enquiries and helping to resolve or escalate any service queries or outstanding customer issues.

You will be responsible for all day to day invoicing and credit processing including and customer account enquiries.
The successful applicant will have a good understanding of computer processing, an understanding of accounting and have proven experience in dealing with sales and support in MT, MI and Audio markets in either wholesale, retail or similar industry.

  • Be bright, service focused and able to multi task.
  • Be committed to accuracy in all aspects of your job.
  • Ensure a timely and successful delivery of our sales support solutions according to the company & customer needs.
  • Assist with urgent and high severity requests and resolve issue escalations in a timely fashion.
  • Work productively in a TEAM environment by way of contribution and working within a structured environment.
  • Communicate and liaise directly with freight companies on behalf of CMI and our customers.
  • Raise invoices and process credits as required.

Standard Operating Procedure

  • Accurate data entry skills and experience with CRM software, MS office and MS Excel.
  • Demonstrable ability to communicate and present effectively and credibly at all levels of the organization, including executive management level.
  • Proven ability to multitask with strict attention to detail.
  • Excellent: listening; negotiating; writing and verbal communication skills.
  • Can work autonomously, collaboratively and in consultation.
  • Work 40 hours per week Monday-Friday.


The successful applicant will be remunerated with a salary package that will reflect their level of experience.


Suitable applicants please forward your resume and cover letter to: [email protected]

For further information or a confidential discussion please call Chris Toro on 03 9315 2244.

Please note: only vetted candidates will receive further correspondence.

Download PDF of Job Description here


Warehouse Storeman & Packer

Location: CMI Head office, Brooklyn, Melbourne, Victoria.
Work type: Permanent
Work hours: 9am to 5:30 pm Monday to Friday

CMI is one of Australia's largest and fast growing Distributor of Musical Instruments, Music Production products and Professional Audio products.
We are currently recruiting for a Full Time Store Person to join our busy team on site at our Brooklyn warehouse. Ideally, the successful applicant will come from a logistic / warehousing background and possess experience in a warehouse logistics role including physical stock management, unpacking of containers, picking and packing of orders. This is certainly not a desk job so flexibility and agility is required. The role will require the successful applicant to be available for work on a Full Time basis, 9am to 5:30 pm Monday to Friday.

Key Duties include but not limited to:

  • Picking of stock for customer orders.
  • Packing orders for dispatch to customers.
  • Receive, process and dispatch goods
  • Physical stock management and control.
  • Clean and maintain warehouse layout and inventory locations
  • Unloading of containers.

The Person will preferably have the following skills,

  • Previous experience in a similar role is highly regarded
  • Forklift licence preferred
  • Strong administrative and communication skills
  • Strong attention to detail.
  • Able to work unsupervised & as part of a team
  • Be comfortable to work in a team environment
  • Physically fit

So, if you like working in a team within a diverse environment that consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team.

All applications with resumes to be sent to [email protected]


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